- Free shipping on ALL orders!
- Most orders ship same day
- Most orders deliver within 3 days
- All packages are completely discreet in unmarked standard boxes. No mention of DestinationSmoke.com will be on the package.
Destination Smoke is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
- Due to the nature of the items, we are unable to offer returns with the exceptions of damages and missing packages. In these cases please contact our customer service team, Help@DestinationSmoke.com
- Full policy Here